Please read these Terms and Conditions carefully before completing your enrolment and payment.

‘Class’ or ‘Course’ or ‘Consult’ or ‘Consultation’ as outlined here refers to any delivered in-person or online.

Positive Dogs reserves the right to update the Terms and Conditions at any time.

The Terms and Conditions, once published on this page, will be effective immediately.

Requirements for Class

  • Vaccination: Puppies under 12 weeks of age should have a minimum of one vaccination to begin training. For group classes at Airey Park, all dogs should be fully vaccinated with either a C3 or C5.
  • Equipment: Dogs must be fitted with a suitable well fitted flat collar or front-attach harness, such as the Freedom No-Pull Harness or Blue-9 Balance Harness®.
    • Recommended Harness: Click here for purchase details on our recommendations.
    • Limited-slip collars (aka martingale) and head halters are permissible for those dogs who currently need them, ie. dogs who tend to back out of collars (limited slip) or are at risk of pulling out of your hands (head halter). Our instructors will work with you to remove the need for use of this equipment.
    • Check chains or other aversive equipment are not permitted in class.
    • Flexi leads are not permitted in class.
  • Sick or injured dogs: Any dog that seems unwell will not be permitted in class unless written advice is provided by a veterinarian that the dog is deemed fit to train.
  • WHS requirements: Fully enclosed shoes must be worn at all times when training.
  • Dog faeces: If your dog toilets during class, it must be removed by the owner and placed in a suitable waste bin.
  • Under effective control: The safety of everyone is our top priority.
    • All dogs should remain on leash at all times while training.
    • Please avoid dog-to-dog interactions during class – the exception to this is supervised play during puppy class.
    • Any dog that is a safety risk to other dogs, clients, or instructors will not be permitted on the grounds. Dogs that worry about dogs or people (lunging, growling, attempted biting, biting) are far better suited to a private consultation.


  • We train using positive methods only. Owners that use harsh methods or punishment-based training may be asked to discontinue training with us.
  • Any instructions given to you by the instructors/assistants must be strictly adhered to.
  • Positive Dogs reserves the right to refer any cases to another trainer that may be better placed to serve your needs.
  • While all due care and caution are exercised during the training class, Positive Dogs is not liable for any injury or damage that the dog, yourself, or anyone that accompanies you may suffer or incur.   
  • Positive Dogs is not responsible for damages or any costs arising out of such damage that any person or dog causes whilst training; the responsibility lies with the owner of the dog causing the damage or the person responsible for causing the damage.
  • As with any training program, end results and progress made is dependent upon you as the owner following the advice and methods given to you by the instructor. No method is guaranteed. Results will vary depending on owner commitment, consistency of training, and the degree of the problem/issue.

Policy for Courses

No Refunds

Fees are non-refundable unless negotiated for an extended illness. A fee may be charged to cover administration and credit card merchant fees.

If you choose to cancel a class, we do offer you the opportunity to receive a credit or to transfer your booking. Conditions apply, see below for more details.

Cancellation of enrolment or withdrawal from a Course

If you choose to cancel your enrolment or withdraw from a course, what you will receive back depends on the time you notify Positive Dogs. See our cancellation timeframes and options below:

—Cancellations within 7 days of class commencement

If you choose to withdraw from a course within 7 days of its commencement, you can receive a full refund minus administration and credit card merchant fees.

Alternatively, you may receive a credit or request a transfer to another course. Credits are to be used within 12 months of the date payment was received.

—Cancellations once a course has commenced

You will not receive a refund once a course has commenced (other than for illness with a medical certificate).

You may transfer or receive a credit for the remaining value of your course to be used within 12 months from the date of payment.

Missed classes

There are no transfers, credits, refunds, or make up sessions if you miss a class or if your personal circumstances change.

Cancellation, Refund & Transfer

Positive Dogs reserves the right to amend any class, instructor, or appointment. In such circumstances, we will endeavour to provide a substitute of equal standing.

Should a class have to be cancelled for any reason, such as insufficient enrolments, any student enrolled in that course will be contacted and an alternative class, credit or refund arranged.

Fees Policy

Payment of Fees

All fees are listed with the course or consultation details on our website.


Payment of the full fee is required a minimum of 7 days before your course begins to secure your place in class.

—Private Consultations

Payment of the full fee is required at the time of booking to confirm your appointment.

Tax receipts will be provided on receipt of payment.

Payment Methods
  • Online credit/debit card: We accept Visa and Mastercard via Square.
  • Bank Transfert: We accept direct deposit into our bank account with your receipt emailed to
Discounts on Fees

We offer a discount on fees for all previous clients who have attended one of our courses or are current private consultation clients. The discount is $20 off all future dog or puppy courses and can only be gained using the discount code at the checkout. Discount codes are provided on graduation course materials.

Marketing Material

From time to time we take photos during class of students and their dogs. If an online class, we may also take photos of students and their dog/cat. These images are used by Positive Dogs for promotional purposes such as press advertising, brochures, social media, editorials and website.

These photos will never be sold and will be used exclusively by and for Positive Dogs. As a Condition of Enrolment, your consent is implied.

Should you not wish for us to take and use photos/images of you, your child, or your dog, please notify us during class and in writing.

Work Health & Safety

If you have an existing medical condition, allergy or disability that may affect your participation in a class, you should notify the Owner, Positive Dogs at the time of enrolment.


The contact information you supply to Positive Dogs will not be disclosed outside the Business without your express consent, except where required by law. We do not retain any credit card information that you may provide.

Positive Dogs will, from time to time, send emails to students and past students for the purpose of marketing. Should you not wish to receive mailings from Positive Dogs, please notify us that you wish to unsubscribe, and you will be removed from our mailing list, or you can simply unsubscribe at the bottom of the latest email.

Refer to our full online Privacy Policy here.

COVID-19 Policy

—Student cancellations due to COVID-19

If you are a current student, any changes to your existing enrolment can be made in accordance with our Terms and Conditions.

Should you need to withdraw from a class based on medical advice or from a NSW Government directive that you should be isolated at this time, you may receive a credit for a future course/class.

Any refund will incur a cancellation fee to cover administration costs and credit card merchant fees.

—Change of mind due to COVID-19

If you choose to withdraw from a class due to a change of mind, you will receive a credit. You must notify us at least 7 days in advance of your class via email to There will not be any refunds for change of mind.

—Positive Dogs cancellations due to COVID-19

Should a class have to be cancelled due to a NSW Government health directive, any student enrolled in that class will be contacted and an alternative class, credit, or refund arranged.